Shipping Information
We currently ship only within the United States. Free shipping is available on US orders only over $100, with one exception: 1 lb bulk living rubber rolls.
Shipping for Bulk Living Rubber Rolls
Because of their weight and packaging requirements, 1 lb bulk living rubber rolls use a separate quantity-based shipping rate and remain subject to shipping charges even when an order exceeds $100.
When two or more bulk rolls are purchased, an automatic bulk discount offsets the additional per-roll shipping charges so the final total more accurately reflects the cost of shipping multiple rolls together.
Adding lures, rattles, skirt tabs, or other products to an order containing 1 lb bulk rolls may create an additional shipping charge. For the lowest and most accurate shipping total, we recommend ordering 1 lb bulk rolls separately from other products.
Delivery and Shipping Addresses
Taylor Man's Custom Lures is not responsible for lost or stolen packages whose tracking status shows as Delivered. We are also not responsible for packages delivered to an incorrect or outdated address. Please verify that your shipping address is correct before submitting your order.
Customers are responsible for any additional shipping charges required to resend an order returned to us because of an invalid or incorrect address.
Refund and Returns Policy
Our Satisfaction Guarantee
At Taylor Man's Custom Lures, we stand behind our products with a 100% satisfaction guarantee through equal-value exchanges, subject to the conditions below. We do not issue refunds.
Eligible Products and Conditions
If you're not satisfied with your purchase, unused products may be returned for an exchange for products of equal value.
Used lures are eligible for exchange only if they are faulty. Not catching fish with a lure is not, by itself, a reason for exchanging a used lure.
Our guarantee does not cover normal wear and tear, damage caused by use or misuse, or lures that have worn out through fishing.
30-Day Mailing Deadline
Products must be mailed back within 30 days of delivery. This deadline applies to unused-product exchanges and faulty used-lure exchanges. Contact us before mailing your return to arrange the exchange.
How to Request an Exchange
- Visit our Contact Us page to request an exchange. Tell us which product you wish to exchange and why, including details of any fault.
- Arrange your exchange and obtain return mailing instructions before sending the original product.
- Package the original product and mail it back within 30 days of delivery, following the return instructions.
Shipping Costs and Restocking Fees
Customers are responsible for arranging and paying for shipping the original products back to Taylor Man's Custom Lures. This applies to both unused-product exchanges and faulty used-lure exchanges.
Taylor Man's Custom Lures pays the shipping cost to send the replacement products to the customer. There are no restocking fees.
Exchange Production and Shipping Time
Our replacement baits are custom made to order. After we receive your returned products, please allow approximately one week to create your replacement baits, plus a few additional days for shipping to you. These timeframes are estimates.
Refunds
We do not issue refunds. Eligible purchases may be exchanged for products of equal value under this policy. Refund processing times and refund processing fees do not apply because we offer exchanges only.
Questions?
Please contact us with any questions about shipping, returns, or exchanges.